Technical support

> [HTML Version](generovanipinu.html)

**» This option can be found in [Cloud settings](nastavenicloudu.md). «**

If the technician has to connect to the [Dotypos Cloud](vzdalenasprava.md) of the customer, this access must be authorized due to security reasons.

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| [![Tip](./images/tip.svg)] | You can also generate a PIN directly from the [cash register](centrumpomoci.md) in the Help Center, which you can find [among the tiles](dlazdicovemenu.md) on the main screen. |




# How do I generate a PIN via Dotypos Cloud?

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| [![Step 1](./images/1.svg)] | [Log into the](prihlasenidovzdalenespravy.md) Dotypos Cloud web interface and on the overview page click on the cloud icon [![Number 1 in the image](./images/01.png)]. |


(./images/clip0804.png)



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|------|------|
| [![Step 2](./images/2.svg)] | Click on the item **Technical support **[![Number 2 in the image](./images/02.png)]. Then, on the displayed page click on **Generate PIN **[![Number 3 in the image](./images/03.png)]. Pass to the technician the displayed authorization code that appears in the field above the button. Unless you have this code your data is not accessible. |


(./images/clip0803.png)

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