<< Click to Display Table of Contents >>


Navigation:  Dotypos Cloud > Item panel > Item Management >

In the item Item management » Customers you can see an overview of created customer accounts. Every cash register payment can be assigned to a customer’s account. If for individual products you set a number of points, these points will be added to the customer’s account when the product is paid. You can create customer accounts either directly in the touch cash register or using Dotypos Cloud.

In the item Item management » Discount groups you set the rules for discounting all products. If you assign a discount group to a customer account, the discount set in that group will automatically be applied to the entire account with the assigned customer.

Help function Bulk selection allows you to choose multiple items to be moved to another category, deleted or modified (e.g. the tax rate or other parameters).


In Dotypos Cloud it is also possible to batch imported customers from the prepared .csv file. This file has the same structure as the file you get when exporting customers from Dotypos Cloud. However, the import and export of items is only supported in Dotypos FULL.


How do I create a customer account?


In the item Item management » Customers 01 click on the blue button + Add 05. If you have already created any accounts, use the button 07 to edit the selected account and by using the button 08 to delete it. Click the button Receipts 06 to show an overview of customer payments.

Use the buttons 02 to export records, button 03 to carry out batch properties adjustments and button 04 for customers to be imported.




When deleting a customer, you have the option to select his/her anonymization. By activating this option the customer will be deleted from all records in the cash register and in the Cloud related to the customer’s accounts, including retrospectively. “XXX” will be entered instead of his/her name. If you delete the customer without anonymizing, the customer account will be deleted but the history will keep the customer’s name. The anonymization option is connected with the GDPR regulation.




Fill in each field with the appropriate customer information. Detailed description of the fields can be found below the image. Once you have filled in all the required information, save your selections by tapping the Save button.



Customer account field

First name

Customer name (the only required field)

Last name

Customer's last name

Customer ID

Internal customer number generated by the cash register

Company name

Customer's company name

External ID

Customer's own optional designation

Reg. No. / VAT ID

Reg. No. / VAT number of the customer.

Address / City / ZIP code

Customer's address

Select country

Country (nationality) of the customer. By default, the country selected when activating the cash register is set here. Selecting the country starts the activation when the Dotypos is first started.

E-mail / Phone number

Contact information

Date of birth

Customer's date of birth

Expire date

The date on which the customer's account will expire. Before setting the date, you must activate this option using the checkbox.

Discount group

If, you have set up your own discount groups, you can assign them to the customer using this drop-down menu. You can create discount groups on the Discount Groups tab.


Use this option to temporarily hide the customer account without having to delete it.

Internal note

Custom note


In this field you can see the current points balance of the customer. You can also enter a custom default point value.


If you enter a barcode in this field, you can simply scan the barcode with a scanner or use EM chips to assign the customer to the items charged.

Print header

The text entered here will be printed on the receipt once the customer is assigned to the order.


You can tag and search for customers based on the tags entered in this. More on tags can be found in this chapter.



A customer discount can be assigned anytime, but only until the order is closed by clicking on Checkout on the main screen of Dotypos. After pressing the button Checkout the order is closed and ready for later being sent to the Financial Administration as the EET requires, which means the price can no longer be changed. However, as long as you keep charging products, anytime before you press Checkout you can use the reader to load the customer card, or assign the customer account manually, and the set discount will be applied to the customer’s open account.



In the list, if you click on the button Receipts the overview of customer payments will be displayed. The payments overview can be saved in an Excel table or .csv file by clicking on the relevant green button in the right top corner.




How do I manage discount groups?

With discount groups, you can specify a discount of a certain amount, valid for all products, which you then assign to a specific customer. You assign this discount to the customer when you create or edit the customer account described above.


Select the Discount groups 01 in the top bar, and you can add a new rule here with the button Add 02 or edit existing rules with the button Detail 03.




In the dialog window for creating and adjusting discount groups select both the rule name and the discount, then confirm with Save. The button 04 can be used to temporarily hide the group or to completely delete it from the header. If you delete a discount group that has been assigned to some customers, a dialog will be displayed to select a different or no discount group for these customers.