The HELP CENTER tile, which you can find on the main screen, centralizes all important information needed for technical support. Here you will find a link to this user manual. In this dialog you can also run/install the application TeamViewer Quick Support, which allows a technical specialist to connect remotely to the touch cash register.
Help Center options:
User manual
Link to this user manual. When tapped, the manual opens in the default internet browser. To display it correctly, we recommend using Google Chrome.
Technical support
When tapped, contact information for technical support is displayed, as well as information about the license key, cash register ID and cloud ID. This information is important when contacting technical support.
Create code for specialist
If a technician needs to connect to the customer's Dotypos cloud, this access must be authorized. To do this, tap the Create code for specialist button. Then tell the displayed authorization code to the technician over the phone. Without this code, your data cannot be accessed. You can generate the authorization code either directly on the cash register or via the Dotypos cloud.
You will also find information about the license key, the cash register ID (BID) and the cloud ID (CID) here. This information is important when contacting technical support.
Launch TeamViewer
When tapped, a page opens in the Google Play Store for downloading the application TeamViewer Quick Support. Using this application, a technician can connect directly to the touch cash register or tablet and make the necessary settings. Of course, a working Internet connection is required. For the procedure, see this chapter.
Send data to the developer
Using this option automatically creates an e-mail message with technical data and information about the touch cash register settings. Use this option only when asked to do so by technical support.
Wi-Fi settings
Displays the name (SSID) of the wireless network to which the cash register is connected. The current IP address of the cash register is shown in parentheses.
More applications to download
Link to the Dotypos Marketplace application, where you can install other cash register applications and update the existing ones.
About application
Tap to display information about the Dotypos application, the license key used and the items in the database. In this dialog you can also manually verify the license key, i.e. the license. If you are using the trial version of the application, you will be able to enter the license key here and remove the limitations of the trial version.
