Every order in Dotypos can be parked, i.e. postponed so that you can return to it later. Parking of orders is useful especially for customers with continuous spending, e.g. when opening an order in a restaurant. If the table map is active, orders are always parked automatically at the selected table. Orders of individual tables thus remain open and the staff can create other orders in the meantime. In this setting, you can specify when Dotypos should deduct items from stock – whether when parking an order, or only when selling, i.e. when closing the order.
Parking an order with a table map
How do I park an order?
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On the screen with billed items, tap the park button |
. However, you can also assign the function of cancelling the currently open order to this button or hide it in 
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The Park dialog appears. In this dialog you can write a note that will be displayed with the parked order. To park the order, tap the SAVE button. Tables that already have some parked orders are marked in purple. When parking another order, you will be asked whether to merge the current order with the already parked (open) order on the given table, or to park another (new) order on the table. See the chapter Dividing orders. Tap the No table button to park the order without assigning it to a specific table. With the CANCEL THIS ORDER button, you irreversibly delete the open order from the cash register. The list of all parked (open) orders can be found on the main screen in the tile menu under the OPEN ORDERS button, which shows the number of currently parked orders. |
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To reopen a parked order, tap the OPEN ORDERS button and select the order you want to edit from the overview. Parked orders are color-coded based on the time since the last modification. Orders older than 24 hours are displayed separately as historical ones. The overview can be limited to orders issued by the currently logged-in user. The layout of the parked orders overview can be defined in this setting. |
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If the parked order cannot be edited and you are using the Mobile Waiter, the order is probably active in the Mobile Waiter. In that case, the order is locked until it is parked in the Mobile Waiter again. For more information, please see this chapter.  |
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The items in this order will be displayed and you can continue working with the order and add items. To park the order again, tap the |
button. To close the order, tap the 
button. The order will be closed and removed from the list of parked orders. You can then find it in the 
Table map screen
If the Table map is active, it can be displayed on the main screen instead of categories and products or open orders. The display can be changed in these settings. Tap the map to select the desired table and then charge products to this table.
If the selected table is booked in the Reservations app or is about to be booked, you will be notified and Dotypos will offer to assign the customer with an active reservation.
Once you finish charging, the order can be closed or parked, and you can go back to the Table Map. On the map, the table with an open (active) order is highlighted in color corresponding to the order duration with the duration time. On the bottom of the map, you can find buttons to change the scale or to go to the next map page.
Long-tap the table to display currently open orders at this table. Tap the selected order to display it with the option to close it. You can also open a new order at this table directly.
Information about the time since the last order adjustment on the Table Map
One minute after parking, every order starts displaying the time since the last order adjustment. This information gives the crew an overview of the period since the last service was provided to guests. According to the time set, the table color changes from green to orange and then to red. So you get a simple message that the table was not served for a long time. You can change the time interval, or even switch the feature off, in Table map settings.
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If you use the Table Map, you will benefit from the easy reservation system that allows the creation and registration of reservations using an easy application. For more information, see the chapter Reservation. |
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If you distribute your products to the customers, you can use the special table for distribution and get the information on overall sales for distribution. You can find more information about this option in this chapter. |
