Using orders

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Using orders

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Working with Mobile Waiter is the same as with Dotypos. Using orders is very fast and easy. However, there are some restrictions. E.g. the Mobile Waiter does not support the Customizations, which is the sale of extra side dishes and 2+1 products. The product with defined combinations must be always charged in the main cash register. Furthermore, the application does not support hidden products as specified in the rules of Dotypos Cloud as well as the option to divide the payment between more payment methods or sale by proxy. However, the system supports Customization (extra side dishes), Courses management or Daily / weekly menu.

Working with Mobile Waiter is the same as with Dotypos. Working with orders is very quick and easy. However, there are a few limitations. For example, Mobile Waiter does not support hidden products based on Dotypos Cloud, nor does it support splitting a payment into multiple payment methods or Sell by proxy. However, Customizations (extra side dishes, Course management, additional (foreign) currency or Daily / Weekly menus are supported.



Charging with Mobile Waiter


On the main screen 01 to add products to an open order. Alternatively, you can scan the barcode with the built-in camera by tapping the icon 04. However, this option must be enabled in the Application Settings. Long tap on the product to assign it to the selected course. If you disable selling under stock in the product properties, you will not be able to sell the item if it is out of stock.

Once it is finished, click on the bottom bar with the information on the order 02. This will get you to the charged items, where you can perform operations with the currently open order. The icon 03 displays the actual Daily menu and Recommendation screen with the best-selling products you can add to the order by tapping.




In the open order overview you can see the charged items. Now you can park the order for the selected table (if you have created a table map) or you can park it without assigning it to any specific table. The order can be also settled right away. Selecting the option PAY 01 will display the available payment methods (according to Dotypos settings); by selecting the payment method the order will be settled and closed. Available payment methods can be limited in Application settings. If you push the button PAY 01 at length, it will display the dialog for dividing the order. If you have set up only one the payment method, the order will be settled immediately.

By clicking on the icon PARK 02 you display the overview of tables and you can park the order. If you click on the selected order item 03 it will be unpacked, and with the buttons + / - you change its quantity or remove it from the order. The pencil button allows adding a note or setting a discount in % for the selected item. The icon 04 gives access to other operations with open orders.

If in the main cash register settings you activated Takeaway sales, according to the preference settings of this function a dialog may appear before the order settlement to select the sale type Eat in / Take away. Similarly, a dialog will be displayed for entering the price / quantity if the corresponding options are active for the product at the main register or for selecting the currency if acceptance of additional currencies is enabled.




If you have a wireless payment terminal or SumUp, the amount will be displayed directly on the payment terminal (for card payments). Otherwise the payment just records the transaction in the cash register and then you have to enter the amount to be paid on the terminal manually and also perform the card payment manually.


Possibilities of open order

Display the order options by clicking on the icon 04 (see the figure above) beside the open (or parked) order. A dialog will appear with several icons that allow other operations with either the whole order or items in this order.



By clicking on the icon SET A NOTE , you can assign a note to the order that will then be visible in the overview of open orders.

The button PICK CUSTOMER offers created customer orders in Dotypos. So you can assign the order to a specific customer.

The option CANCEL ORDER , cancels and closes the whole order.

DISCOUNT allows selecting or entering the whole order discount in %.

If you want to partially settle an order or transfer a part of it to another table, use the button SPLIT ORDER (see further).

The same items charged multiple times can be merged into one item with the appropriate number of pieces with the button MERGE ITEMS.

The button MOVE ORDER transfers the order to the selected table or away from the table.

Use the option TAKE AWAY is displayed only with the active function Takeaway sales in the main cash register.



Information about the transactions made in Mobile Waiter can be found in the History section of the main cash register.

In this setting, you can specify whether the cash drawer should be opened when paying with Mobile Waiter.



Dividing orders

Click at length on the button PAY on the screen with the open order to display the dialog for dividing the order. The same dialog is also available when using the button in the menu of the open order. You can also divide the order items with the buttons + - 01. So you can easily determine the quantities of items to be paid by the customer separately. Use the button + to add items to be settled and the button - to remove them. Finally, click on the button SPLIT 02 and the selected items (crossed out)  will be added to a separate order. Once you settle it, the order with the remaining items will be kept to be settled later. It can be parked, settled or divided again. This way you can continue until all the remaining order items are settled. Use the button 03 to cancel dividing the order.




Open orders and table map

From the main screen of Mobile Waiter you get to the overview of open (parked) orders and to the table map. Working with these items is also easy and it is similar to the design of Dotypos. You can restrict the display of open orders to accounts issued by the currently logged-in user. Otherwise, open orders created by previous users will also be displayed.



In the list of open orders, you can see all currently parked orders no matter whether they are assigned to a specific table or not. Click on the selected order to activate it and to go back to the main screen with products and categories. The order is now active, so use the classic product selection from the tiles to add them to this order again. Use this possibility when guests with an open order ask for extra items.

As soon as you add new items, click on the bottom line with the order information (see the first picture) and park the order once again or settle it.

The table map gives the same options. Click on the selected table to open the order and add items to this table. Similarly as it is in Dotypos, a table with an already open order is marked violet.



Blocking order adjustments

To prevent order adjustments at two places at the same time (main cash register and Mobile Waiter), the order is blocked. The order is blocked when it is active (open) in the main cash register or in Mobile Waiter - in the mode of adding items.

If you open a parked order in the main cash register or in Mobile Waiter that is active somewhere else, a notification will be displayed and no adjustments to the order will be allowed. To adjust the order further, it is necessary to go where it is open and park it. The picture below shows the notification in Mobile Waiter:



In the touch cash register it looks similar. The order currently being adjusted in Mobile Waiter cannot be open in parked orders or from Table map:




Printing orders and receipts

To print receipts directly from Mobile Waiter, the device with the installed Mobile Waiter has to be paired with the mobile Bluetooth printer, eventually you can also use a printer connected to the main cash register. Once the printer is paired, you can select it in the Mobile Waiter settings. After each order closure the receipt will be printed at this printer. So the receipts are printed either at the paired printer from Mobile Waiter or at the main cash register printer.

Printing orders is always a question of the main cash register (cash register connected with Mobile Waiter). If in the Dotypos printing settings you defined a printing task to print orders for the printer, a bon will be printed at this printer after the order is settled or parked.



Owners the licenses Dotypos UNLIMITED can also print receipts from Mobile Waiter to a LAN printer , so they have more options regarding the printer location. With the device filter in the printing settings they can also specify from which devices (cash registers or Mobile waiters) is it possible to print at this printer. With other licenses you can use a mobile Bluetooth printer to print receipts.