The Mobile Waiter is used in the same way as the Dotypos. Working with orders is very quick and easy. The Mobile Waiter supports most cashier operations. Exceptions are Sell by proxy. Mobile Waiter supports working with customer credit through the special products Redeem Credit and Recharge Credit. For more information about customer credit, see this chapter.
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If you are using the Mobile Waiter on a device with a display of at least 8" and higher, a full interface similar to Dotypos app will be displayed. This is described in this chapter. |
Charging with Mobile Waiter
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On the main screen Once it is finished, click on the bottom bar with the information on the order If, after registering an item, you press the back button on the bottom panel |
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In the open order overview you can see the items charged. You can now park the order By selecting the Pay If you tap a selected order item If the takeaway sales option is active in the main cash register settings, then (depending on the preferred settings of this function) a dialog for selecting the sales type Here / Takeaway can be displayed before paying the order. Likewise, a dialog for entering the price / quantity / price levels will be displayed if the corresponding options are active for the product on the main cash register. |
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Depending on the payment settings on the main cash register, after selecting the payment method, a dialog will be displayed to insert a tip or enter the amount received using the defined coins and banknotes. The Paid button will then pay the order using the selected payment method and close the order. |
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If you have a wireless payment terminal, the amount will be displayed directly on the payment terminal (for card payments). Otherwise the payment just records the transaction in the cash register and then you have to enter the amount to be paid on the terminal manually and also perform the card payment manually. |
Parking a order
Once you have entered some items, you will be able to park the order using the button in the footer labelled Park. After tapping this button, the table map is displayed by default. Tap the selected table to park the bill. Alternatively, you can also park a order without assigning it to a table. Tables with existing orders are marked in purple. Use the icon to switch between the table map and the table list views. Mobile Waiter remembers the last view you used.
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Open orders and Table map
From the Mobile Waiter main screen, you can access an overview of open (parked) order and also the Table map. Working with these items is again simple and similar to the philosophy of Dotypos. The open order view can be limited to only orders issued by the currently logged in user (Only my orders option in the header). Otherwise, open orders created by other users will also be displayed. As in the Table map, the time since the last change is indicated by a color at the beginning of the lines in the open account overview. You can easily see which table has not been served for a long time by the color (from green to red).
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In the list of open orders, you can see all currently parked orders no matter whether they are assigned to a specific table or not. Click on the selected order to activate it and to go back to the main screen with products and categories. The order is now active, so use the classic product selection from the tiles to add them to this order again. Use this possibility when guests with an open order ask for extra items.
As soon as you add new items, click on the bottom line with the order information (see the first picture) and park the order once again or settle it.
The Table Map gives the same options. Click on the selected table to open the order and add items to this table. As Dotypos app, a table with an already open account is marked with the color corresponding to the time since the last change. You can easily tell which table has not been open for a long time by its colour (from green to red). Tables are also shown with an indication of an upcoming or ongoing reservation (purple R). Use the buttons in the footer to zoom in/out (can also be done with a two-finger gesture) and switch between pages.
Possibilities of open order
Display the order options by clicking on the icon 
(see the figure above) beside the open (or parked) order. A dialog will appear with several icons that allow other operations with either the whole order or items in this order. The options displayed depend on the current cash register settings and the properties of the open order.
•By tapping Note you can assign a note to the order, which you will then see in the overview of open orders.
•The Assign customer button offers created customer accounts in Dotypos. This way you can assign the current order to a specific customer.
•Print order statement prints the current items on the parked order.
•The Cancel this order option voids the entire order.
•With the Top-up credit / Refund credit buttons you perform operations with customer credit for the selected customer.
•Provide discount lets you choose or enter a discount for the entire order in %.
•If you want to pay only part of the order, use the Split items button (see below).
•The Scan code option scans a product barcode or a customer using the built‑in camera.
•The Move all items button moves the order to the selected table or off table.
•Identical items charged multiple times can be merged into a single item with the corresponding quantity using the Consolidate same items button.
•By tapping New order on table you open a new empty order on the table previously selected from the table map.
•If you want to track the occupancy / traffic of the venue, use the Guests count button.
•The Eat in / Take away options are displayed if the Takeaway sale feature is enabled in Dotypos.
•On behalf on sale allows you to issue an order on behalf of another entity.
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•Information about the transactions made in Mobile Waiter can be found in the History section of the main cash register. •In this setting, you can specify whether the cash drawer should be opened when paying with Mobile Waiter. |
Splitting orders
The dialog for splitting an order is available on the screen with an open order or via the button in the open order menu. You can split items on an order using the buttons - + 
or by the button 123 
, which displays the numeric keypad for entering the quantity of the given item to be paid. The same keypad will also be displayed after tapping the quantity field . When using the keypad, enter the quantity to split / pay and confirm with the Split button.
This way you can easily specify the products that the customer wants to pay for separately. Use the + button to add items to be paid and the - button to remove them. In the bottom part 
the value of the separated items is displayed, i.e. those designated for payment. Finally, tap the Pay button and the selected items will be added to a separate order for payment.
You can also park the split items to be paid using the 
button, thus creating a new open order with these items, which you can pay later.
Once you have paid the split items, the original order with the remaining items will still be left to pay. You can park it, pay it, or split it again. You can continue like this until all remaining items on the order have been paid.
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Blocking order adjustments
To prevent order adjustments at two places at the same time (cash register and Mobile Waiter), the order is blocked. The order is blocked when it is active (open) in the cash register or in Mobile Waiter - in the mode of adding items.
If you open a parked order in the cash register or in Mobile Waiter that is active somewhere else, a notification will be displayed and no adjustments to the order will be allowed. To adjust the order further, it is necessary to go where it is open and park it. The picture below shows the notification in Mobile Waiter:
In the touch cash register it looks similar. The order currently being adjusted in Mobile Waiter cannot be open in parked orders or from Table map:
However, if you select UNLOCK AND PARK, the bill will be parked again and you will be able to reopen it to add more items, or to pay and close it. Unlocking and parking a order can only be done from the cash register. It is not possible to unlock an open order for editing at the cash register from the Mobile Waiter.
Printing from Mobile Waiter
To print receipts directly from the Mobile Waiter, you can use the built-in printer, if the device contains one. Devices with the Mobile Waiter installed can also be paired with a mobile Bluetooth printer, or you can also use a printer connected to the cash register. Once you have paired the printer, you will be able to select it in the Mobile Waiter settings. Printing is therefore done either via the built-in/paired printer from the Mobile Waiter, or via the main cash register's printer.
Order printing is always the responsibility of the main cash register, i.e. the cash register with which the Mobile Waiter is connected. If you have defined a print job for order printing for the printer in the Dotypos print settings, after paying or parking the bill, the chit will be printed on this printer.
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Owners the licenses Dotypos UNLIMITED can also print receipts from Mobile Waiter to a LAN printer , so they have more options regarding the printer location. With the device filter in the printing settings they can also specify from which devices (cash registers or Mobile waiters) is it possible to print at this printer. With other licenses you can use a mobile Bluetooth printer to print receipts. |
